TERMS AND CONDITIONS
Online Live Classes
1. Please note the following when participating in any of our online gymnastics classes or activities:
a. that by participating you are doing so at your own risk;
b. a suitable, non-slip floor space is required and any potential obstructions in the vicinity are removed before they participate;
c. to avoid activities if you have, or suspect you may have any current health concerns, injuries, aches and pains;
d. avoid the use of blades, weapons or sharp instruments of any description;
e. avoid physical contact with other participants and where appropriate, adhere to social distancing guidelines;
f. All live online classes will be recorded and stored for a period of 3 years.
One-off trial classes can be booked for any available class via the website. Trial prices vary depending on which class you attend (please see each venue for individual trial prices). If you would like to rearrange the trial to the following week you must contact email@example.com 2 days prior to the session to make this change. If we are not contacted by email, then we will not be able transfer the trial. All trial dates are not refundable and they can only be transferred once.
Following your trial session, you will receive an invitation by email from Good Life Gymnastics () asking whether you would like to accept or decline the space in the class. You have 2 days after the trial to accept or decline the invitation. If we have not received your booking confirmation within this time, your child's place will no longer be reserved in the class. Please note that occasionally this invite may go into a junk mail folder, so please add firstname.lastname@example.org to your email address book.
Weekly Classes - Subscriptions & Attendance
Good Life Gymnastics run classes during school term time only. Your payment plan covers the cost for the class you have selected in the venue you have selected and is spread equally over 12 months of the year, therefore fees/subscriptions are still payable during school holiday months where no lessons are taking place. Payments are taken from your credit/ debit card on the 1st of every month. The cost of all classes vary and can be found on the individual booking pages. These costs include all membership and insurance fees. We do not offer refunds for classes or Trial sessions.
Cover payments for new starters:
A covering payment is an additional one-off charge that is added to your first monthly subscription. This charge is to cover any unpaid classes attended before your first monthly payment is taken.
Sibling or multiple class discount:
The first child of every family doing one class will be charged the standard subscription plan. Any further children or classes booked in the same family will receive a 10% discount per extra child or class. This discount will be applied after you have set up your standard subscription plan for each child. Please note you will not be charged until the 1st of the following month when the sibling discount has been applied. This discount does not apply to trials.
Term dates will be sent out in advance of each new term and can be found on our website.
Your child will automatically be included every term in their current class. If you wish to leave or change classes please see “Cancellation of Subscription” below.
No Attendance due to Injury: If your child is unable to carry on with his/her gymnastics classes due to an illness or injury as suggested by their doctor, there are 2 options available to you:
Option 1. To guarantee your child's place in their class upon recovery, you can continue paying your monthly subscription at the following reduced rate (depending on which class your child attends) and we will reserve their place in the class. This reduced rate is ONLY APPLICABLE to the FIRST MONTH AFTER INJURY, supported by a doctor's note.
Intensive class plan - £20 for the month
Weekly classes plan - £15 for the month
School class plan - £7.50 for the month
Option 2. Immediate cancellation without notice*. This does not guarantee your child's place in the class upon recovery due to availability, however if requested we can put their name to the top of the class waiting list.
*For immediate cancellation please see “Cancellation of Subscription” below.
Failure to Pay Monthly Subscription: If we are unable to collect your monthly subscription payment on the 1st of the Month we will attempt to take payment 3 days later, and then 5 days thereafter. After which, we will attempt to contact you to restore your subscription. If your subscription payment is not up to date by the 14th of the month your child and place in the class will be removed and offered to someone else. Please update your bank details on your account or contact us ASAP.
Drop off and pick up procedure
For your child’s safety, please ensure when dropping them off at any of our classes that you bring them into the building and drop them off with one of our Good Life Gymnastics coaches. Until that point they are not our responsibility and we cannot monitor children being dropped in school car parks to make their own way into class.
If your child is walking home alone without an adult picking them up or if they are meeting you in the car park we need to be informed in writing and have your permission to let them leave the building alone.
For our after school clubs we need to have written confirmation that your child can walk home alone, even if you have written to the school, as we need our own proof.
All written permissions can be emailed to email@example.com.
Cancellation of Subscription
We’re very sorry to hear that you’ve decided to leave us.
EFFECTIVE APRIL 1st 2019: Change to Cancellation Policy
We plan our classes on a termly basis and to get the most out of the club and your child’s interest in gymnastics we encourage you to join with a commitment to completing each term in full. Your payments are on a running subscription with monthly payments meaning you do not need to re-book each term as you will automatically be re-enrolled.
NOTE FOR WEEKLY CLASS GYMNASTS: If you wish to cancel your subscription please speak to the manager at your child’s gymnastics class. The gym manager will then follow up by informing the admin team.
NOTE FOR SCHOOL CLUBS GYMNASTS: If you wish to cancel your subscription, please email firstname.lastname@example.org requesting your cancellation to the administration team.
If we receive your notice on the first day of the month, your membership will end on the last day of the same month. If we receive notice after the first day of the month, your membership will end on the last day of the following month. This means we will take one more direct debit payment before cancelling your subscription. For example, if we receive your notice on 8 May, cancellation will take effect from 30 June.
When you cancel your membership we will send an email in acknowledgement to confirm the date that your subscription will end. Your child is entitled to attend classes until then. If you do not receive this acknowledgement, you must assume that we have not received your cancellation notice.
If you would like to come back, (we hope you do!), you may need to go on a waiting list as we unfortunately can’t guarantee availability in the same class.
Attendance: If a child can not attend a class for any reason, we cannot transfer their class or provide a refund.
If a child will no longer be able to attend due to a medical reason, then please see our “Cancellation of Subscription” terms above.
If for any unforeseen circumstances a class has to be cancelled we will endeavour to offer a make up session.
Cancellation & refund of workshops policy:
Our policy is to ask for one week's written notice which must be given in the event of cancelling the camp booking, otherwise you will be charged the full amount for that booking. If a week or more notice is given, then a 95% refund will be made. The 5% reduction will have to go towards the refund administration fee charged to us by our supplier - we do not keep this money. If there are extenuating circumstances, we will endeavour to be as flexible as possible in rebooking you on to a workshop on another day/week. This will be subject to availability and only to be used within the same school holiday. This will be subject to our “Rearranging of Workshops” policy below.
Rearranging of Workshops policy:
All rearranged workshop bookings can only be made at least 2 days ahead of the booking date. We are unable to rearrange or refund any workshops after this point. Unfortunately should a cancellation be made towards the end of a holiday period over the last 2 days, we will not be able to rearrange or refund these sessions.
COVID-19 Policy: Should we be closed down due to revised government guidelines, a full refund will be given.
Return Policy for Good Life Gymnastics Clothing (excluding leotards):
We offer no returns on Good Life Gymnastics merchandise sold at the gym locations. Please inspect the item fully before you take it home.
Changes to this Policy
Good Life Gymnastics has the discretion to update this Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage you to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review these terms and conditions periodically and become aware of modifications.
Last updated - 20th September 2020